Courier API from Despatch Cloud

warehouse boxes

Despatch Cloud is a market-leading innovator in multi-channel warehouse management with a core focus on e-commerce. Having more than ten years of experience working with third-party logistics and e-commerce sellers, we know what matters to businesses with a warehouse operation.


Despatch Cloud, in fact, shares facilities with a group of companies encompassing a 250,000 sqft warehouse based in the market town of Driffield, East Yorkshire where Despatch Cloud gets to see on a day to day basis the challenges faced in this continually evolving arena. Having access to such a warehouse means Despatch Cloud can run live tests of our new innovations in real-time to make sure they are fit for purpose as well as using the facility as a showcase of our platform.


Courier API from Despatch Cloud was developed on the back of client feedback, our sales team would have meetings with clients who loved what we did but couldn’t really make it fit their business, usually because they did not require a full warehouse management system but really wanted just one or two key parts of what we offered.

Three themes kept arising in these conversations and they led Despatch Cloud to the creation of CourierAPI, ChannelsAPI and BillingAPI: three new web services built on the back of our tried and tested infrastructure. These three web services allow businesses to connect to our system in a way that provides them with access to only what they need without paying for what they don’t.


With the CourierAPI shipping label service from Despatch Cloud, businesses only need to connect to CourierAPI once and then have access to the full range of domestic and international couriers and postal operators CourierAPI has available via one simple standardised JSON format with easy to follow documentation, code samples and as much hands-on phone or email support as your developers require.


CourierAPI also comes packed with additional business benefits, not just the obvious ones like removing the requirement of your business having to build and maintain each courier integration but also benefits such as the standardisation of courier labels with PDF or PNG formats, being available in sizes 4x6 or A4 (with support for S17 or S19 integrated labels).


Intelligent address formatting works to correct common address errors to boost the delivery success rate and reduce the label error rate.In addition to this, CourierAPI has been built with data security in mind to ensure all courier and/or postal operator account credentials and customer personally identifiable information (PII) is fully encrypted with AES-256 encryption as standard. Moreover, all CourierAPI label files have one hour time-limited access for enhanced security, meeting the contractual requirements of all courier and/or postal operators CourierAPI is integrated with.


Despatch Cloud adds on average one new courier or postal operator per month to CourierAPI with client needs and requests at the forefront of that development. So, if you are interested in using CourierAPI but do not see the courier you work with on our courier list, please contact us as we may just add it for you.